Privacy & Cookie Policy

Aviorelle Transit
Last updated: 3 September 2026

Introduction

Aviorelle Transit ("we", "us" or "our") provides the services described on this website. Aviorelle is an aviation-mobility and ground-coordination company. It manages airport transfers, crew movement, specialist transport, live scheduling, partner communication and exceptions linked to changing flight operations. This Privacy & Cookie Policy explains how we collect, use, disclose, retain and protect personal data when you visit aviorelletransit.com, contact or contract with us, use services we provide directly, or interact with systems we operate for clients. A service-, client- or partner-specific notice may add information and takes priority for that processing if it conflicts with this policy.

Company and privacy contact details

Company: Aviorelle Transit
Headquarters: Athens, Greece
Website: aviorelletransit.com
Email: info@aviorelletransit.com

Our role in data processing

Aviorelle Transit is generally the controller for its website, business administration and services offered directly. For personal data supplied and controlled by a client or operational partner, roles depend on the engagement and may place Aviorelle Transit as processor or service provider. If we process data for a client, requests about that data should normally be directed to the client. We assist the client as required by contract and applicable law.

Personal data we collect

Depending on the service and your relationship with us, we may collect business contact and relationship data; contracts, correspondence and billing records; passenger, crew and booking contacts; itinerary, collection and destination details; flight, vehicle and dispatch data; identity or travel-document details where required; accessibility or medical-assistance information when voluntarily provided and necessary; website and technical data such as IP address, browser and device details, pages viewed, referral source, approximate location derived from IP, cookie choices, timestamps and security logs; and information you choose to provide in enquiries, applications, surveys or support requests. Please do not provide sensitive or unnecessary data. We process sensitive data only where genuinely required, lawful and subject to appropriate safeguards.

How we collect personal data

We collect data directly from you; from your employer, client, authorized administrator, operational partner or service user; automatically from authorized websites, applications, devices, integrations and security systems; from providers involved in an authorized service or transaction; and from public or licensed sources where lawful and relevant to due diligence, research or service delivery.

Why we process personal data

We process personal data to plan and deliver authorized passenger, crew and specialist movements; coordinate vehicles and partners; monitor flights and schedules; communicate changes; support safety, billing and incident handling; respond to enquiries and prepare proposals; contract with clients and manage suppliers; protect people, information and systems; prevent fraud and misuse; comply with law; resolve disputes; and maintain required records. We do not sell personal data for money and do not use client-controlled data for unrelated advertising.

Legal bases

Where the EU General Data Protection Regulation (GDPR), Greek Law 4624/2019 and applicable Greek electronic-communications rules require a legal basis, we rely as appropriate on performance of a contract or pre-contract steps; compliance with legal obligations; consent; protection of vital interests in a genuine emergency; and legitimate interests such as delivering and improving services, securing systems, administering the business and communicating with business contacts, balanced against individual rights. Where local law uses different terminology, we process data only for purposes and on grounds permitted by that law. Consent may be withdrawn without affecting earlier lawful processing.

Sharing personal data

We disclose only what is reasonably necessary to authorized hosting, cloud, connectivity, security, analytics, communications, payment, customer-support and professional-service providers; clients and their authorized administrators; operational partners required for the service; advisers, insurers, auditors and transaction successors subject to confidentiality; and courts, regulators or law-enforcement bodies where legally required or necessary to protect rights and safety. Independent third parties are responsible for their own privacy notices.

International transfers

Our clients, users, suppliers and infrastructure may be in different countries. Where transfer restrictions apply, we use a lawful mechanism appropriate to the relevant jurisdiction, such as an adequacy decision, approved contractual clauses, binding commitments, consent where permitted, or another recognized safeguard, together with supplementary protections where appropriate.

Retention

We retain personal data only as long as needed for the purpose collected, considering contract duration, client instructions, account activity, security and backup cycles, dispute periods and legal, tax, audit or regulatory duties. Website enquiries and unsuccessful proposals are generally retained for up to 24 months after the last substantive contact. Client, supplier, transaction and accounting records are retained for the engagement and applicable statutory period. Client-controlled service data follows the contract, secure backup rotation and legal holds. Security logs are kept for a proportionate risk-based period unless required for an investigation or claim.

Security

We use proportionate technical and organizational safeguards, which may include role-based access, authentication, encryption where appropriate, logging and monitoring, secure change processes, vulnerability and incident management, backup and recovery controls, confidentiality duties and supplier review. No system is completely secure, but safeguards are reviewed against the risks and service needs.

Your privacy rights

Subject to applicable law, you may have rights to access, correct, delete or restrict personal data; object to certain processing or direct marketing; request portability; withdraw consent; change cookie choices; appeal a refusal where local law permits; and lodge a complaint. Contact info@aviorelletransit.com. We may verify identity and authority. If a client controls the data, contact that client first. You may also complain to the Hellenic Data Protection Authority.

Cookies and similar technologies

Our website may use strictly necessary cookies for security, navigation, forms and privacy choices; preference cookies for requested settings; analytics cookies to understand aggregate use; and marketing cookies only when clearly identified and lawfully enabled. Where consent is required, non-essential cookies operate only after consent. The cookie preference center lets you accept all, reject optional cookies, or save category choices. Your choice is stored site-wide for up to 90 days, after which the banner may be shown again. You can reopen cookie settings at any time from the footer.

Direct marketing

We may send relevant business communications where permitted by law. You can opt out through the message or by contacting us. Service, security and transaction messages are not marketing and may still be sent when necessary.

Children

Our website and business services are not directed to children unless a specific service notice states otherwise. We do not knowingly collect a child’s personal data in breach of applicable age-verification or parental-consent requirements. A parent or guardian may contact us about a child’s data. We do not use children’s personal data for targeted advertising.

Changes to this policy

We may update this policy when our services, technology, law or processing change. The latest version will be published on aviorelletransit.com with its revision date, and material changes will be communicated by an additional appropriate method where required.

Contact us

Questions, complaints or privacy requests may be sent to info@aviorelletransit.com or addressed to Aviorelle Transit, Athens, Greece.